Shipping policy

 

🚚 Shipping Policy – Smart Sauna Living

At Smart Sauna Living, we are committed to delivering your order safely, efficiently, and with complete transparency.

FLAT RATE SHIPPING — $149 We offer a simple, flat rate of $149 on all orders shipped within the continental United States. Due to the size and weight of our products, which ship via freight carriers, this flat rate is well below the actual cost of delivery — our way of making premium wellness more accessible.

PROCESSING TIMES All orders are processed within 1–3 business days after your order is placed. Once your order is processed, it is prepared for shipment and handed off to one of our trusted freight or delivery partners. You will receive a confirmation email once your order has been processed and shipped.

SHIPPING & DELIVERY TIMES Due to the size and nature of our products, shipping times may vary.

Estimated delivery times:

  • Infrared Saunas: 7–14 business days
  • Barrel Saunas & Outdoor Units: 10–21 business days
  • Cold Plunge Systems & Accessories: 5–10 business days

Please note: These are estimated delivery windows and may vary depending on your location and carrier availability.

FREIGHT DELIVERIES (LARGE ITEMS) Many of our products ship via freight carriers due to their size and weight.

For these deliveries:

  • The carrier will typically contact you to schedule a delivery appointment
  • Delivery is typically curbside (not inside your home)
  • Someone must be available to receive and inspect the shipment upon arrival

ORDER TRACKING Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.

SHIPPING RESTRICTIONS At this time, we only ship within the continental United States.

We do not currently ship to:

  • Alaska
  • Hawaii
  • U.S. Territories
  • International locations

DELAYS While we work hard to ensure timely delivery, delays may occasionally occur due to carrier issues, weather conditions, or high shipping demand. We appreciate your patience in these situations.

DAMAGED OR LOST SHIPMENTS If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery so we can resolve the issue quickly.

CONTACT If you have any questions about your order or shipping, please contact us at: support@smartsaunaliving.com